I have been taking my vehicles to Auto Craftsman for many years, and I continue to do so for a number of reasons. 1) I really like their loaner car program. It saves at least one member of my family from having to drive into town and back, twice. 2) I have found that their service managers (past and present) as well as their mechanics are extremely knowledgeable and more than willing to not only explain any problems in detail, but to show you as well. 3) It's the little things that count, too. Recently, I had a most annoying rattle that appeared to be caused by a loosened truck bed from the truck's frame, something I couldn't fix. I drove into Auto Craftsman on a Friday afternoon and explained the problem. Within several minutes, a mechanic appeared outside and identified the problem. He said he would drive my truck into a bay and fix it...on the spot! I was ecstatic! Before I could get through a few pages of a magazine, the mechanic drove the truck back out and said, "All fixed and good to go."! Wow. What service. I then asked owner, Amy, what I owed for that repair. She said, "Nothing. Consider it a birthday gift." As I said, it's the little things that count and that's why I keep going back.