My Subaru Crosstrek was breaking my heart. I had brought it into a different auto shop for an oil change, and they came back with a lengthy list of needed repairs (to the tune of $3K+). With only 55K miles, I was convinced I had a lemon and was ready to trade it in. On the advice of a friend, I brought my Crosstrek into Auto Craftsmen for a second opinion. Amy and her team performed a 44 Point inspection at no cost, and sent me a detailed report with photos outlining each issue. Then Amy spent a full half hour with me on the phone, explaining each item in detail, evaluating what needed to be repaired ASAP and what was "nothing urgent," providing options including used Subaru parts, and importantly to me, explaining why/how these issues may have developed in the first place. We came up with a solid plan of action. I now love my Subaru again. And I love Amy and her technicians at Auto Craftsmen!