Amy and her crew are outstanding! As the owner, Amy is extremely knowledgeable and very attentive. I called close to 5PM one day with a check engine light and she got on the phone immediately and walked me through a few diagnostic steps. They go above and beyond in educating customers. They have a thorough checklist they use and even proactively check the manufacturer's website for recalls and invest in new technology. I had a brake repair done recently and they sent me text message updates along with actual pictures of the damage. It made the whole process extremely convenient. As a small businessowner, Amy understands the importance of relationships. I've been a customer for over a year and made the switch to her shop after getting tired of driving all the way to the BMW dealership in Shelburne where my business never felt valued. I wish I had discovered her shop years ago. I would highly recommend Amy and her entire crew at Auto Craftsmen. They are honest, reliable, and trustworthy.